Therapist Verification Policy

The SeenKind Therapist Verification Policy (“Policy”) explains how therapist applications are reviewed before therapists are permitted to offer services through the SeenKind Platform.

The purpose of verification is to improve user trust, promote platform safety, and help confirm that therapists have submitted the required documentation.

Verification is an administrative review conducted by SeenKind and is not a certification, accreditation, endorsement, guarantee of competence, or guarantee of treatment outcomes.

This Policy should be read together with the:

• Terms of Service
• Therapist Agreement
• Professional Standards Policy
• Code of Conduct
• Privacy Policy
• Acceptable Use Policy

This Policy applies to every individual applying to become a therapist on SeenKind.

No therapist profile will be publicly visible or available for bookings until the verification process has been completed and the application has been approved.

The standard verification process generally includes:

1. Therapist submits an application.
2. Therapist uploads required documents.
3. SeenKind reviews the submission.
4. Additional information may be requested if necessary.
5. The application is approved or declined.
6. Approved therapists receive access to therapist features and their public profile may be published.

SeenKind may modify or expand this process as needed to improve platform security or comply with legal requirements.

All information submitted must be:

• Accurate
• Complete
• Truthful
• Current

Applicants must not submit:

• Forged documents
• Altered documents
• Expired documents presented as current
• Information belonging to another person
• Misleading statements

Providing false information may result in immediate rejection or permanent removal from the Platform.

Applications are reviewed by SeenKind. During review, SeenKind may:

• Examine submitted documents.
• Request clarification.
• Request replacement documents.
• Request additional supporting information.
• Verify consistency between submitted materials.

Approval decisions are made using SeenKind's internal review procedures.

SeenKind may request additional documentation if:

• Documents are unclear.
• Information is incomplete.
• Information appears inconsistent.
• Additional verification is reasonably necessary.

Failure to respond within a reasonable time may result in closure of the application.

If an application is approved:

• The therapist account will be activated.
• The therapist may create or update their public profile.
• Clients may view the therapist profile.
• The therapist may begin accepting bookings through the Platform.

Approval indicates only that the application has successfully completed SeenKind's verification process.

Approval does not:

• Guarantee professional competence.
• Guarantee treatment quality.
• Guarantee future compliance.
• Guarantee continued eligibility.
• Create an employment relationship with SeenKind.

SeenKind may decline an application for reasons including, but not limited to:

• Incomplete applications.
• Missing documentation.
• Inconsistent information.
• False or misleading information.
• Fraud concerns.
• Failure to satisfy Platform requirements.
• Safety or trust concerns.
• Repeated failure to respond to verification requests.

SeenKind is not required to disclose internal verification methods or decision-making criteria beyond what is required by applicable law.

An applicant whose application has been declined may be permitted to submit a new application unless the rejection resulted from serious misconduct, fraud, document falsification, or other conduct that makes future participation inappropriate.

SeenKind reserves the right to refuse future applications where necessary to protect the Platform or its users.

Verification is not a one-time process. SeenKind may request updated information or documents at any time to:

• Maintain accurate records.
• Improve Platform security.
• Investigate complaints.
• Confirm continued compliance.
• Address suspected fraud.
• Meet legal or operational requirements.

Failure to provide requested updates may result in temporary restrictions or suspension.

Approved therapists must promptly update their profile if there are material changes to:

• Name
• Qualifications
• Certifications
• Professional experience
• Areas of expertise
• Availability
• Session pricing
• Other publicly displayed information

Therapists remain responsible for ensuring that their information remains accurate.

SeenKind may display a verification badge or similar indicator on approved therapist profiles.

A verification badge signifies only that the therapist has completed SeenKind's verification process based on the information and documents submitted.

A verification badge does not:

• Represent government approval.
• Represent professional licensing.
• Guarantee competence.
• Guarantee therapeutic outcomes.
• Constitute an endorsement by SeenKind.

SeenKind takes document fraud seriously. Where fraud is suspected, SeenKind may:

• Suspend the application.
• Request additional verification.
• Reject the application.
• Remove an existing account.
• Preserve relevant records.
• Report suspected unlawful activity to appropriate authorities where required or permitted by law.

Verification documents are handled in accordance with SeenKind's Privacy Policy.

Government-issued identification, educational records, certifications, and supporting documents are collected for verification purposes and are not displayed publicly.

Access to verification materials is restricted to authorized personnel and service providers who require access to perform verification, security, compliance, or operational functions.

Verification does not guarantee permanent participation on the Platform. SeenKind may suspend or remove therapists who:

• Violate Platform policies.
• Submit false information.
• Engage in misconduct.
• Fail to maintain required standards.
• Present a safety or security concern.

SeenKind may update this Therapist Verification Policy from time to time.

The latest version will be published on the Platform with a revised version number and effective date.

Continued use of the Platform after changes become effective constitutes acceptance of the updated Policy.

Questions regarding therapist verification may be submitted through:

Website: https://www.seenkind.com

Additional support and legal contact information may be published on the Platform and updated from time to time.