Privacy Policy

Welcome to SeenKind (“SeenKind”, “we”, “our”, or “us”).

Your privacy is important to us. This Privacy Policy explains how SeenKind collects, uses, stores, protects, shares, and processes your personal information when you access or use our website, applications, and services (collectively, the “Platform”).

By using SeenKind, you acknowledge that you have read and understood this Privacy Policy.

SeenKind is an online mental health marketplace that connects clients with independent therapists.

SeenKind provides technology for therapist discovery, bookings, secure messaging, online sessions, payment processing, and related platform services.

SeenKind does not provide therapy or healthcare services. Therapists are independent professionals responsible for the services they provide.

Depending on how you use the Platform, we may collect the following categories of information.

We may use your information to:

• Create and manage accounts
• Verify therapist applications
• Process bookings
• Process payments
• Deliver online sessions
• Enable secure messaging
• Send email notifications
• Send session reminders
• Improve Platform performance
• Detect fraud
• Prevent abuse
• Investigate complaints
• Respond to support requests
• Comply with legal obligations
• Enforce our policies
• Maintain Platform security

We do not sell your personal information to advertisers.

Information submitted during therapist verification is used to:

• Verify identity
• Review educational qualifications
• Review certifications
• Review work experience
• Detect fraudulent applications
• Improve client trust and platform safety

Approval by SeenKind does not guarantee clinical competence or treatment outcomes.

Where required by applicable law, we process personal information because:

• It is necessary to provide our services.
• We have your consent.
• It is necessary to comply with legal obligations.
• It is necessary for fraud prevention and platform security.
• It is necessary to protect the legitimate interests of SeenKind and its users.

SeenKind may share information with:

• Payment processors (such as Stripe)
• Cloud hosting providers
• Authentication providers
• Email delivery providers
• Analytics providers
• Customer support providers
• Professional advisers
• Government authorities where required by law

We do not sell users' personal information.

We do not share private information for third-party advertising purposes.

Some information is visible to other users.

For therapists, this may include:

• Name
• Profile photo
• Biography
• Languages
• Specialties
• Therapeutic approaches
• Session fee
• Reviews
• Ratings
• Availability

For clients, public information may include only information they voluntarily choose to display, such as a display name or review content.

Government-issued identification and verification documents are never displayed publicly.

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements
• Maintain business records

When information is no longer required, it will be securely deleted, anonymized, or retained only where legally required.

SeenKind implements reasonable administrative, technical, and organizational measures designed to protect personal information.

These measures may include:

• Encrypted connections (HTTPS/TLS)
• Password hashing
• Role-based access controls
• Secure cloud infrastructure
• Authentication safeguards
• Activity logging
• Regular security monitoring

No internet-based service can guarantee absolute security, and users acknowledge this inherent risk.

SeenKind operates from Pakistan and serves users in multiple countries, including Pakistan, India, and Gulf Cooperation Council (GCC) countries.

By using the Platform, you understand that your information may be processed or stored in countries where our service providers operate, subject to applicable legal requirements and appropriate safeguards where required.

Depending on the laws applicable to you, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update your profile
• Request deletion of your account
• Request deletion of certain personal information where legally permissible
• Withdraw consent where processing is based on consent
• Request a copy of your information where applicable

SeenKind may retain information where required by law, to resolve disputes, or to enforce our agreements.

Users are responsible for ensuring that their use of the Platform complies with the laws applicable in their jurisdiction.

Where parental or legal guardian consent is required for a minor to receive services, the therapist and the user are responsible for ensuring that such consent has been obtained before services are provided.

SeenKind may remove accounts or restrict access where required by applicable law.

SeenKind may integrate services provided by third parties, including payment processors, authentication providers, cloud infrastructure providers, analytics services, email providers, and communication services.

These third parties maintain their own privacy policies, and SeenKind is not responsible for their independent privacy practices.

Where permitted by applicable law, SeenKind may send users:

• Service announcements
• Booking confirmations
• Session reminders
• Account security notifications
• Policy updates
• Product improvements
• Optional newsletters or promotional communications

Users may unsubscribe from optional marketing emails at any time. Transactional and security-related communications may still be sent where necessary to provide the Platform or protect user accounts.

SeenKind uses cookies and similar technologies to:

• Authenticate users
• Remember login sessions
• Store user preferences
• Improve performance
• Analyze website traffic
• Enhance security

Additional information is available in our Cookie Policy.

SeenKind may update this Privacy Policy from time to time.

Material changes will be communicated through the Platform or by other reasonable means.

The updated version will include a revised version number and effective date.

If you have questions about this Privacy Policy or how your personal information is handled, please contact us through our official website:

Website: https://www.seenkind.com

Support and privacy contact details may be published on the Platform and updated from time to time.