Accessibility & Security Policy

This Accessibility & Security Policy explains how SeenKind (“SeenKind”, “we”, “our”, or “us”) works to provide a secure, reliable, and accessible online marketplace for clients and therapists.

This Policy should be read together with our:

• Terms of Service
• Privacy Policy
• Cookie Policy
• Acceptable Use Policy
• Community Guidelines

SeenKind is committed to:

• Protecting user information.
• Maintaining a secure Platform.
• Continuously improving accessibility.
• Promoting safe online interactions.
• Reducing security risks.
• Responding to reported vulnerabilities responsibly.

While we implement reasonable safeguards, no online service can guarantee absolute security or uninterrupted availability.

SeenKind uses commercially reasonable technical and organizational measures designed to help protect the Platform and user information. These measures may include:

• Encrypted communications using HTTPS/TLS.
• Secure authentication procedures.
• Password hashing.
• Access controls for authorized personnel.
• Monitoring for suspicious activity.
• Regular software updates and security maintenance.
• Secure payment processing through trusted third-party providers such as Stripe.

Security practices may evolve over time as technology and industry standards change.

Users are responsible for maintaining the security of their accounts. Users should:

• Choose a strong, unique password.
• Keep login credentials confidential.
• Avoid sharing their account with others.
• Log out from shared or public devices.
• Notify SeenKind promptly if unauthorized access is suspected.

Users are responsible for activity that occurs under their accounts unless unauthorized access results from SeenKind's failure to implement reasonable security measures.

Where available, users are encouraged to enable two-factor authentication (2FA) for additional account protection.

SeenKind may introduce or require additional authentication measures for certain accounts or activities where appropriate.

SeenKind does not store full payment card details on its own servers.

Payments are processed by trusted third-party payment providers, including Stripe, which are responsible for handling payment information in accordance with their own security and compliance obligations.

Users should review the applicable payment provider's privacy and security policies.

Personal information is collected, used, stored, and disclosed in accordance with SeenKind's Privacy Policy.

SeenKind takes reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

If you believe you have discovered a security vulnerability affecting SeenKind, please report it responsibly through our official support channels.

When reporting a vulnerability, please include:

• A description of the issue.
• Steps to reproduce the issue, if known.
• Screenshots or supporting information where appropriate.
• Your contact information.

We appreciate responsible disclosure and will review reports as promptly as reasonably practicable.

Users must not exploit, publicly disclose, or misuse security vulnerabilities before providing SeenKind with a reasonable opportunity to investigate and address them.

Users must not:

• Attempt unauthorized access to accounts, systems, or data.
• Circumvent security controls.
• Interfere with Platform operations.
• Upload malware or malicious software.
• Conduct denial-of-service attacks.
• Attempt to intercept communications unlawfully.
• Test Platform security without authorization.
• Use automated tools to scrape or harvest data in violation of our Terms of Service.

Violations may result in account termination and may be reported to the appropriate authorities where required or permitted by law.

SeenKind aims to provide reliable access to the Platform but cannot guarantee uninterrupted service. Access may occasionally be affected by:

• Scheduled maintenance.
• Software updates.
• Technical failures.
• Internet outages.
• Third-party service interruptions.
• Circumstances beyond our reasonable control.

SeenKind is not liable for temporary interruptions except where liability cannot be excluded under applicable law.

SeenKind is committed to improving accessibility for users with diverse needs. We aim to:

• Use clear and understandable language where practical.
• Support keyboard navigation where feasible.
• Improve compatibility with assistive technologies over time.
• Consider accessibility when designing new features.
• Address accessibility issues that are reported to us.

Accessibility improvements will be implemented progressively as the Platform evolves.

SeenKind is designed to function on commonly used modern web browsers and supported mobile devices. Some features may perform differently depending on:

• Browser version.
• Device type.
• Operating system.
• Internet connection.
• Third-party software.

Users are encouraged to keep their devices and software up to date.

SeenKind relies on certain third-party services to provide Platform functionality, including payment processing, hosting, email delivery, analytics, and communications.

SeenKind is not responsible for outages, errors, or security incidents originating from third-party services beyond our reasonable control.

Users help maintain Platform security by:

• Protecting account credentials.
• Reporting suspicious activity.
• Keeping devices updated.
• Using secure internet connections where practical.
• Following Platform policies.
• Avoiding phishing attempts and suspicious links.

If SeenKind becomes aware of a security incident affecting personal information, we will respond in accordance with applicable law.

Where legally required, affected users and relevant authorities will be notified within the timeframes required by applicable legislation.

SeenKind may update this Accessibility & Security Policy from time to time.

The latest version will be published on the Platform with a revised version number and effective date.

Continued use of the Platform after changes become effective constitutes acceptance of the updated Policy.

Questions regarding this Policy, accessibility concerns, or security matters may be submitted through:

Website: https://www.seenkind.com

Additional support and security contact information may be published on the Platform and updated from time to time.